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Tip of the week QUIZ

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Tip of the Week Quiz: Master Your Communication Skills

Test your knowledge on effective communication strategies with our engaging Tip of the Week Quiz! This quiz will help you learn key phrases, best practices, and important details to remember when handling client calls efficiently.

6 Interactive Questions
Multiple Choice and Open-Ended Format
Enhance Your Customer Service Skills

6 Questions2 MinutesCreated by EngagingTalker247

If we have an "LTAF: Alan transfer, Beth gone" what should we tell Alan before attempting to call Beth?

Beth's name, Tour, property addredss

Beth's name, property address

Beth's name, tour (if it's a tour case)

Alan's name, Beth's name, property address, Tour

When we return to the call, after having Beth on hold. What should be the first thing we say to Beth?

I was unable to get an agent on the line..

Thank you for your patience..

Thank you

Thank you for holding..

If it's an LTAF/FAF case, what part of the address should we mention to Beth?

The FULL address

Just the Zip code

Street, City or State

None, we don't need to repeat the address

What phrases should we use to be assumptive

If you would like me to..

Is that ok?

I can connect you..

If you are available

Are you free to talk now?

I'll place you on a brief hold to connect you..

Name:

Which of these options are considered as courtesy words?

Thank you, please, you're welcome

Thank you, thank you for your patience, My apologies

Please, Thank you, My pleasure

Thabk you for letting me know, No worries, Undersood

Please, Got it, Thank you!

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