MDM Patient Record Complaints

Generate an image depicting a busy hospital records office with staff interacting with chart retrieval processes, showing both frustration and communication, in a modern healthcare environment.

MDM Patient Record Satisfaction Survey

We invite you to participate in our MDM Patient Record Complaints Quiz. Your feedback is crucial in helping us understand the experiences of staff interacting with MDM staff when retrieving patient records.

Please share your insights regarding communication, efficiency, and overall satisfaction. Your input will make a difference!

  • Quick and easy to fill out
  • Help improve MDM services
  • Anonymous responses
13 Questions3 MinutesCreated by RequestingChart42
About how many times per week do you find yourself needing MDM staff to retrieve a patient record for you?
In which department do you work?
Reception
Nursing
Physician
Admissions
Finance/Billing
Hospice
Therapy
Other
Around what percentage of the time would you consider your interaction with MDM staff unsatisfactory?
About how many times per week do MDM staff forget to retrieve a chart that you requested?
I usually have to call 3+ times before MDM staff answer the phone on a week day.
True
False
I usually have to call 3+ times before MDM staff answer the phone on the weekend.
True
False
I usually wait over an hour before receiving a requested chart on a week day.
True
False
I usually wait over an hour before receiving a requested chart on the weekend.
True
False
I would consider the MDM staff "rude" for majority of my interactions with them.
True
False
MDM staff seem rushed and busy when I contact them about retrieving a chart on a week day.
True
False
MDM staff seem rushed and busy when I contact them about retrieving a chart on the weekend.
True
False
Which would you consider to be a major part of your dissatisfaction with MDM and retrieving patient charts?
Rude
Take too long or forget
Do not retrieve correct chart
Do not answer phone within first 2 calls
Other
How well would you rate your interaction with MDM staff in regard to retrieving patient charts?
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