Customer Feedback
Customer Feedback Quiz
Your feedback is essential to us! This quiz aims to gather your insights regarding the service you received from Northgate's Customer Service Department.
- Evaluate your experience with our Helpdesk Team.
- Rate the professionalism and effectiveness of our Technical Engineer.
- Provide suggestions to help us improve our services.
| Customer Satisfaction Survey |
|
We appreciate you taking time to answer a few questions about your recent case. Your feedback will assist Northgate Customer Service Department to continually improve delivery of the service and support we provide to you.
Technical Engineer: Renz Dustine Nuqui
|
Using a scale of 1 - 5, where 1 is the Lowest and 5 is the Highest. | |
|---|---|
Responsiveness and knowledge of Helpdesk Team about the concern | 1 2 3 4 5 LowestHighest |
How did the Technical Engineer handle the concern | 1 2 3 4 5 LowestHighest |
How did the Technical Engineer explain the findings and recommendation about the concern. | 1 2 3 4 5 LowestHighest |
Rate the quality of repair. | 1 2 3 4 5 LowestHighest |
Rate the professionalism of the Technical Engineer attended | 1 2 3 4 5 LowestHighest |
Neatness and appearance of Technical Engineer attended | 1 2 3 4 5 LowestHighest |
The total time taken to resolve this problem? | 1 2 3 4 5 LowestHighest |
Is the Helpdesk/ Coordinator updates you oftenly? | 1 2 3 4 5 LowestHighest |
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