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A detailed, visually engaging illustration of a credit card with elements representing banking processes, customer service interactions, and digital technology, emphasizing concepts like activation, transactions, and customer support.

Credit Card Management Mastery Quiz

Test your knowledge on credit card activation, maintenance, and customer service processes in HAL. This quiz will cover various topics such as account management, transaction handling, and customer service protocols essential for effective credit card management.

Improve your understanding of credit card functions
Learn how to assist customers better
Enhance your problem-solving skills with real-world scenarios

26 Questions6 MinutesCreated by AssistingCard55

What are the steps for activating a credit card in HAL?

Where would you locate the password for an account in HAL?

What is the procedure for updating a name due to marriage/divorce?

How long are statements available for within Online Banking?

What are the steps to order a statement in HAL?

What guidelines do we you use to waive a fee when a customer does not have an alert?

What is the general fee if a customer were to perform a cash advance?

How do you process a credit limit increase request?

How long does it take for an autopay cancellation to go into effect?

What are the guidelines for who can request certain consumer credit card functions?

What is a grace period?

What are the steps to update a phone number in HAL?

What are the steps to make a payment over the phone with a customer?

What steps would you take if a customers card is declining due to Lost/Stolen Suspect Fraud and they authorized the transaction?

How long does it take for a payment to post that was made Monday at 3PM EST speaking with a representative?

What steps would you take when a customer made a duplicate payment and is wanting one payment returned to them?

What are some reasons as to why a CH may need to file a dispute?

What are some transactions that will still occur when a card is locked?

What steps would you take if a customer wanted to pay off their American Express CC using a promotional offer provided by PNC?

How to do we contact an interpreter to assist us on the line for a Vietnamese? Speaking customer

What information must be included in each memo left on an account?

What are the steps you would take if a customer has lost their card?

How would you assist a customer who wants to sign up for an OLB account?

What are the steps to authenticate a customer for an inbound call?

What are the steps to place a travel notification in HAL?

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