RTAS 2
RTAS 2 Sales Training Quiz
Test your knowledge and mastery of the RTAS 2 sales process with this comprehensive quiz. Designed for sales professionals, this quiz covers essential topics from customer interaction to product knowledge.
- 23 multiple choice questions
- Focus on essential sales tactics
- Ideal for training and certification
What documents are required during the Meet & Greet stage?
Product Brochure & Price List
Yellow Card
N01 Stock sheet
Yellow card & Business Card
Where do you meet the customer?
Meet within 3 steps of front door
Meet at the customers vehicle
At your sales desk
At reception
Sales person should be hygienic and groomed at all times. What two things should they make sure they have?
Breath mint & deodorant
Pen & product brochure
Cellphone & name badge
Name badge & corporate clothing
Fill in the blank. Look,_______ & feel good
Listen
Smell
Eat
Smile
How do you acknowledge a customers presence when they enter the showroom?
Meet within 3 steps of the door
Make eye contact and shake hands
Make eye contact and smile sincerely
Wave from your sales desk
Who do you introduce yourself to?
The person who made the enquiry
Everyone
The man only
The woman only
How should you treat all customers?
In a friendly and respectful manner
Treat them like you would your friends
In a professional and courteous manner
Make them feel special
Who should be in control at all times?
Your manager
The sales person
The Customer
The F & I Manager
What should you do after the Meet & Greet?
View the vehicle
Make coffee
Identify the decision maker
Isolate yourself & get seated
What should you offer the customer after they have been seated?
A selection of refreshments
Coffee
Water
Snacks
What do you focus on?
The customer's trade in
The customer's earning capacity
The customer's hot spots
The customer's vehicle enquiry
What are areas needed to qualify prospective buyers?
Affordability, personal details
Personal details, affordability, trade in
Affordability, trade in, vehicle needs
Affordability, vehicle needs, personal details
Fill in the blank. __________ the decisionmaker
Isolate
Infiltrate
Identify
Evaluate
Who do you introduce to the customer during the qualifying step?
Business manager
Managing Director
Service Manager
Sales Manager
Fill in the blank. Build ________ & rapport
Trust
Alliance
Friendship
Relations
What documents are needed during this the Qualify customer step?
Price list, product brochures, N01 - stock sheet
Customer qualification sheet, price list, CSI check sheet
Price list & product brochures
Customer qualification sheet, price list, product brochures, CSI check sheet, N01 stock sheet
What do you reconfirm?
Customer details
Hot buttons
Trade in
Insurance
What should you exercise?
Yourself
The customer
Control
Restraint
What do you explain?
Vehicle heritage
Your heritage
Heritage
Brand heritage
What is the 3rd step in the FIVE POINT WALK AROUND?
Drivers seat and dashboard
Left side of vehicle passenger/rear
Side of vehicle
Front of vehicle
Fill in the blank. Sell ______, advantages & benefits
Features
Service plan
Warranty
Accessories
Where do you finish in the FIVE POINT WALK AROUND?
Rear and cargo area
Drivers seat & dashboard
Side of vehicle
Front of vehicle
What documents are needed during this Floor presentation step?
Brand heritage story & yellow card
Floor presentation process
Floor presentation process & Brand heritage story
Yellow card & Floor presentation process
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