Survey Maker Survey Templates Contact Privacy & Security

PRODUCT KNOWLEDGE #3

A vibrant image of various vehicles, service equipment, and a quiz setting, emphasizing automotive service knowledge and vehicle types.

Test Your Product Knowledge

Welcome to the Product Knowledge Quiz! This engaging quiz is designed to enhance your understanding and proficiency in key product-related areas. Answer questions about vehicle drive trains, service calls, and essential company protocols.

Challenge your knowledge with multiple-choice questions.
Track your score and improve your expertise.
Perfect for individuals in the automotive and service industry.

12 Questions3 MinutesCreated by KnowledgeGuru517

Which drive train needs dollies?

AWD

FWD

4WD

RWD

Only if IV can't shift out of park

When do we do a CASH CALL?

Coverage w/ OOP

Coverage w/o OOP

No coverage

What information do we provide to an SP when we call for a ETA?

Full location of NI

GOA

Street of location

State and City of location

Zip Code

NQR

Which are the only two services that you can combine in a SO?

Tow

Jump Start

Lockout

Dollies

Fluid Delivery

Taxi/Hotel

For an Accident Program what services can we offer?

Locksmith

Tow

Winching

Concierge

What does OOA stands for?

It is MANDATORY read the CC Quest script?

YES

DEPENDING

What company is linked to AMIGO?

No one

DOWC

Endurance

Secura

Do we always need to offer the NQR for winching?

Yes

Which extension we dial to get a supervisor

201

310

209

211

Which options would you choose if an SP states that service is OOA?

Negociate Deadhead Miles

Negociate GOA

Negociate OOP

Reject SP as NON-ISSUE

ALL OF ABOVE

NON OF ABOVE

Which are the steps to follow if call is disconnected?

Call NI 3 times and leave voice mal

Call SME

May affect ETA

Never call NI

Still dispatch SO because NCLB

Depending in which stage of the call you are working with

{"name":"PRODUCT KNOWLEDGE #3", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Welcome to the Product Knowledge Quiz! This engaging quiz is designed to enhance your understanding and proficiency in key product-related areas. Answer questions about vehicle drive trains, service calls, and essential company protocols. Challenge your knowledge with multiple-choice questions. Track your score and improve your expertise. Perfect for individuals in the automotive and service industry.","img":"https:/images/course7.png"}