Navigating Misfile Protocols and Documentation
Navigating Misfile Protocols and Documentation
This quiz is designed to enhance your understanding of misfile protocols, proper documentation practices, and interview techniques within our organization.
- Test your knowledge on NAVEX interview guidelines.
- Learn the importance of accurate information documentation.
- Get familiar with acceptable phrasing when referencing anonymous callers.
A misfile is substantiated when the...
CS followed standard procedure and sent the report without calling the WFA.
CS did something wrong.
CS purposely disregarded the standard practice to prevent a misfile.
CS followed standard procedure, contacted the WFA, but the report was still a misfile.
What are the NAVEX interview guidelines?
Do not use leading questions
Ask 2 or more questions at once
Clarify details
Make multiple attempts to keep the caller focused
Examples of correct parentheticals are..
(name unknown)
(address withhold)
(unknown job title)
(first name unknown)
What type of information do we document in quotes?/
Racial slurs
Profane or insulting language
Racial slurs and profane language only
Derogatory terms
Report details are attributed to the caller. This means that your report does not have to start with an attribution.
True
False
Which sentence is correct?
He was upset because Alison did not pay him.
Jax was upset because Alison did not pay him
He was upset because she did not pay him
What can we use when referring to anonymous callers?
He/she
They
Just he
Just she
None
All
It is important to document the answer to allegation specific questions, even if it is a no.
False
True
Depends on the issue
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