Vodafone Mini Quiz 1
What is the DOB limit for Business Unlimited VIP 1-3 months?
10
100
115
150
What is the DOB limit for Unlimited 375 plan 3-12 months?
50
100
200
500
What is the DOB limit for U start more than 12 months?
100
150
250
500
What is the Prepaid customer DOB limit?
500
1500
150
2000
In case of of an end user request to disconnect 2 lines what is the process?
Send an email to the AM concerned for disconnection aprouval
Guide to contact AM directly
Can't proceed for end user
AM's Line manager aprouval required
Chooser called to request migration of 5 numbers, what is the process?
Send us an email because it 5 MSISDNs
Proceed to disconnect the numbers because it is a choosers request
Proceed to send an email requesting HOD sales aprouval
Proceed to send an email requesting HOD sales aprouval via AM concerned
In case of a complaint against AM what is the best practice?
Raise non technical complaint
Send an email to the complaint spoc dedicated to the agent ID
Sent an email to the Line manager of the AM
Send an email to your team leader
In case of an email sent to AM delay what is the matrix?
Escalate by raising a Ticket on system
Escalate to AM's line manager
Email it to the CDM team
FWD to your line manager
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