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All about IROP's

Create an image of an airport scene with a traveler looking at a departure board, showing canceled and delayed flights, capturing the essence of IROP situations.

IROP Knowledge Quiz

Test your understanding of Incidentally Related Operational Procedures (IROP) with our comprehensive quiz! This quiz covers essential topics and scenarios that travel agents and airline staff often encounter.

10 challenging multiple-choice questions
Explore compensations, controllable IROPs, and guest assistance
Perfect for those involved in travel planning and customer service

10 Questions2 MinutesCreated by NavigatingFlight247

Guest wants to be reimbursed for missing a day of work due to a cancelled flight. Will APPR compensate for this?

Yes

Yes, if she sends in a pay stub

Yes, if she is a WS Rewards Platinum member

The following is an example of a "controllable" IROP

Air Traffic Control

Fleet re-positioning

Bird strike

Ice storm

A "date slide" request can be sent to E.D for this destination:

Victoria, BC

Cancun, Mexico

Las Vegas

Los Angeles

A guest will be compensated for missed hotel nights through APPR due to an IROP

True

False

Guest Lilly Padd is travelling from Edmonton to Montego Bay via Toronto. Her flight in Toronto is cancelled due to unscheduled maintenance. Lilly Padd can be re-accommodated onto Air Canada through our IROP Reprotection agreement.

True

False

FLIFO is a tool that can be found in:

Siebel

Sabre

TTS

Teams Business Updates

Guest Ceeya Later decides to cancel his vacation package due to an uncontrollable IROP. What can you do?

Offer guest full package amount in WSD credits for 1 year

Offer guest refund to original form of payment for air portion only. Advise guest they are eligible for hotel compensation through APPR.Direct to APPR/travel insurance for

Send IROP template to E.D to inquire about hotel penalties and advise guest they will be entitled to the remaining amount in WSD.

Offer guest refund to original form of payment for air portion only and advise hotel, activities etc are non refundable. Guest can inquire with APPR/travel insurance about compensation eligibility

A guest is impacted by an IROP while in an international sun destination. You advise the guest:

Go to front desk to inquire about booking an extra night covered by WVI

Take original scheduled transfer to airport where they will be given hotel voucher.

Contact destination rep for hotel and flight arrangements

Book hotel and any airline to get them home the following day and send receipts to WVI for reimbursement

In IROP situations, always synch new flights in Sabre with TTS

True

False

If guests cancel prior to first scheduled flight due to a Hurricane/Tropical Storm Travel Advisory, they are entitled to:

No refund. Any requests for compensation must go through travel insurance for hurricane/tropical storms

Full package amount in WSD

Air portion refunded to original form of payment and hotel portion in WSD (minus hotel cancellation penalties)

Air portion only refunded to original form of payment

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