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Future and Direction of Enterprise Cx Meetings

A diverse business team collaborating in a modern office, analyzing customer experience strategies, with charts and graphs visible on screens and a whiteboard filled with ideas and notes.

Future of Enterprise Cx Meetings

Join us in exploring the impact and benefits of Enterprise Customer Experience (Cx) meetings. This quiz aims to gather insights and perspectives from ExCo members to enhance our meetings and align our strategies effectively.

Evaluate the utility of monthly meetings
Identify key areas to focus on
Contribute to shaping the agenda moving forward

10 Questions2 MinutesCreated by EngagingFocus42

Has having had an Enterprise Cx meeting at least once a month for the past 12 months been useful for you as an ExCo member?

What benefits do you see it having?

Where does it not add value?

Has the board output used for the past several quarters coming out of the meeting been useful?

What of the following scope should be covered in the monthly meeting (select below and note multiple selections are allowed)

A. Cx Culture Activities

B. SLT - Agendas and Accelerators

C. Brand Promise - internal and external

D. Strategy Articulation and Cx Alignment

E. Cx Insights (NPS surveys, Optimus complaints study, etc)

F. Amazing Ideas

G. Retail Cx48 highlights

H. Other SBU and SSU Cx Initiatives and Activities

I. CEO Sponsored Initiative

J. Enterprise Cost Reduction Simplification activities

K. Other (Please specify)

Other

Please Specify:

Does "Enterprise Cx" equal "Client Focus & Simplification?"

What should be covered in this meeting separate from ExCo versus at the regular ExCo timeslot? Or do we collapse the Cx meeting into ExCo?

Should Enterprise Cx membership be: (Select one)

A. All ExCo, including Gary

B. ExCo, excluding Gary

C. A subset of ExCo and excluding Gary

Top 3 things you feel should be in the Mandate and Agenda of the Enterprise Cx Meeting

Any other thoughts or recommendations for the Team's consideration:

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