WNP Quiz

Create an informative and visually appealing illustration that represents wireless number portability, featuring a smartphone with a SIM card, and intertwined network signals with service provider logos in a dynamic, colorful design.

Wireless Number Portability Quiz

Test your knowledge on Wireless Number Portability with our comprehensive quiz designed for customer service agents. Answer 30 questions that cover essential information about the porting process, service providers, and troubleshooting.

Whether you're a beginner or have experience, this quiz will help reinforce your understanding and enhance your skills.

Multiple choice and text-based questions
Real-world scenarios and practical knowledge
Perfect for improving customer service interactions

30 Questions8 MinutesCreated by NavigatingNumbers123

When ASAP indicates “Account Number required or incorrect – 8A", the agent should change the customer’s ported number to a MetroPCS number.

True

False

This sheet contains all important information about the most common service providers that support Wireless Number Portability.

Carrier Contact Sheet

Fallout Matrix

To understand the history of an order in SOA, from what direction should agents read the history of the customer’s port request?

Top to Bottom

Bottom to Top

Left o right

ς� When a customer is transferring their number away from MetroPCS, which Fallout Matrix should agents refer to, Port in, or Port Out?

Port In

Port Out

When editing port requests, what is the next button to click before clicking SUBMIT button?

While in the middle of the port process, the customer can make and receive phone calls.

True

False

When transferring their number to MetroPCS, what avenues can customers use to start their request?

Call Center & Corporate Store

Call Center & Metro Store

When transferring their number to MetroPCS, the customer’s phone number must be active with the old service provider.

True

False

How many days does it take to transfer wireless numbers?

2 hours

Up to 24 hours

24 hours

A Land Line Port Request should not only be canceled if the status is Resolution Required or In Progress.

True

False

The Neustar Wireless Clearinghouse Manager supports wireless-to-wireless and wire line-to-wireless port request transactions between service providers.

True

False

When logging into the Neustar Wireless Clearinghouse Manager, what should agents enter in the Domain?

The agent should enter MPCS_PROD

The agent should enter MBTM_PROD

What should be the main tool agents use to support customer requests for WNP Skill

Neustar Wireless Clearinghouse Manager

EDGE

Grand Central

One of the benefits of the Neustar Wireless Clearinghouse Manager is that agents will be able to see the history of the port request.

True

False

When searching for a subscription (sv) in SOA, what criteria should agents search by?

MDN

Accont Number

Full Name

When a customer wishes to leave MetroPCS, who will initiate the Port?

OSP

NSP

We can cancel a confirmed port request

True

False

Due Date is not accurate unless it is confirmed.

True

False

When handling Landline Requests, if unsure, what will agents do?

Call Landline Team right away

Seek Supervisor's assistance

When to call the Landline Team?

Updating Landline Port Requests

Port Out Requests to a Landline Company

Cancel a Landline Port Request that is not Confirmed.

What's the right actions to do for "Processing, Please Wait" status (Port-in)?

Contact OSP

Submit ESP Ticket

Cancel Request

For Conflict: Port Out LSR not received (Port Out) status, we dont need to Check ICP for confirmed port request. Verify all other port request are cancelled. Contact supervisor to remove conflict. Conflict can be removed without valid confirmations.

True

False

MDN not found - 6A (Port-in) means that the old service provider has denied the request because the customer's phone number is no longer active.

True

False

What is the service provider that has 800-711-9300 contact number?

Verizon

Att

Sprint

What is the Port Out requirement of Verizon?

6 digit Account PIN

Call OSP to have it cleared

6 digit Transfer PIN

What's the information customers need for the POVF Pin number Required or Incorrect status?

OSP's 6 digit Transfer PIN

NSP's 8 digit PIN

NSP's 8digit Transfer PIN

When will the Welcome Text Message be received by the customers?

Confirmed due date & Time Status

Port Completed Status

When talking to ATT especially fi we need an information, ATT needs the Authorized User on the line and the account number

True

False

It is necessary for Metro to always talk to the Owner of the account.

True

False

What information do Metro needs from the customer when they wish to Port-In?

Account number and PIN

MDN and Account number

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