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Day 2 Status Quiz

Create a professional and engaging image of a team in an office setting discussing case management metrics, with a whiteboard displaying key performance indicators and documents scattered on the table.

Day 2 Status Awareness Quiz

Test your knowledge and understanding of the key metrics and procedures related to job performance in status reporting. This quiz will challenge your comprehension with practical scenarios and terminology specific to case management.

12 multiple-choice questions
Covers essential metrics and tools
Real-world applications

12 Questions3 MinutesCreated by TrackingSuccess451

What metrics are required for job performance?

500 Calls/1000 Status

300 Calls/900 Status

600 calls/900 Status

200 Calls/1100 Status

What tools are used to status a case?

Fax

Court Docket

Phone

Google Search

We must alert the team chat to breaks.

True

False

You are statusing a new case and the paralegal tells you the demand was sent. Which status would you choose?

Litigation

Settlement Conference

Pending

Settled

You call an attorney's office for status on a case and the paralegal asks you for the DOL. What are they referring to and where would you find it?

Date of Birth of the plaintiff, in their contract

Date of Accident of the plaintiff, under general info for the case

Date of Loss, in the plaintiffs contract

You receive an email with an updated status. It states the client is "still pending/pre-suit status." What status would you select?

Litigation

Settlement Conference

Pending

Mediation

Which of the following is a reason you would decide to use a court docket to status a case?

Case is pending

Case is in litigation

Office regularly updates status via phone

Case is new

Select the information we need to match from our case info. To the docket info.

Attorney Name/Law Firm

Plaintiff Name

Date of birth

Date case filed is after Date of Loss

Case Type

You call an attorney's office and they state the case is in negotiations. What do you status the case as?

Settled

Settlement Conference

Litigation

Mediation

You receive an email that a case has an upcoming mediation. What are your next steps?

Status the case as settled, send a payoff

Status the case as mediation, forward to negotiation representative

Status the case as settlement conference

Status the case as mediation

From which device should you make all outbound calls?

Your personal cell phone

Ring central

Max client

It doesn't matter

Where can you find the social security number of the plaintiff?

Application

Contract

Case Notes

Case information window

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