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CSR/DISP QUIZ

A vibrant and engaging office environment showcasing customer service representatives communicating with clients, along with a technician at work, with elements like invoices and dispatch boards in the background.

CSR/DISP Knowledge Check

Test your knowledge with our comprehensive CSR/DISP quiz! Designed to assess your understanding of customer service and dispatch procedures, this quiz covers essential topics that are crucial for effective communication and service delivery.

10 engaging questions
Multiple choice and open-ended format
Perfect for team training and assessment

10 Questions2 MinutesCreated by HelpingHand543

Where do you go to email a customer an invoice for completed services?

It is okay to put the customers personal number in the job summary.

True

False

Step by Step, how do you add pictures to a job page?

At what point do you dismiss an estimate that is over $500 but under $1,000?

60 Days

90 Days

30 Days

Immediately

John Doe needs to speak with his technician Donny Cox about his open estimate, how would we put this in Discord to alert dispatch?

When it comes to a GLSA call, how long do we need to stay on the line for?

What is considered a septic emergency?

At what point would be book a conference call? Please choose all that apply

When a customer needs Ally info

Septic Fieldlines

GLSA Calls

When there is no open estimate for a follow up

When a customer wants to make a payment

All of the above

On the Dispatch Board, how can you tell the technician has been dispatched?

How far south do we cover?

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