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DialPad Rollout Survey

Create an image of a modern office workspace featuring employees engaged in a video conferencing call on DialPad, with a background of a sleek digital interface displaying communication tools and notifications.

DialPad Rollout Feedback Survey

Welcome to the DialPad Rollout Survey! Your feedback is crucial in helping us understand the effectiveness of our recent transition to DialPad. We want to hear your thoughts on training opportunities, launch day experiences, and the integration with MatchForce.

Please take a moment to share your insights. Your responses will help us improve future transitions and enhance your experience.

Provide insights on training and support
Share your experiences on launch day
Evaluate integration with MatchForce

13 Questions3 MinutesCreated by EngagingFeedback347

In February, we met to discuss our launch of DialPad. At the time of this discussion, were you looking forward to this change?

Yes, I was excited for this change.

No, I was not looking forward to this change.

I felt neutral.

Before the launch, we had training opportunities for staff (including any training videos and/or meetings with Tessa & Ana). Did you feel like these trainings were helpful?

Yes, these trainings helped me prepare for the launch.

No, these trainings left me in the dark.

A little of both, I felt like there was more I could have been prepared for but in general the trainings went well.

If you did not answer "Yes" to the above question, please explain and give examples:

Launch Day: How did the day of transition to DialPad go for you? Feel free to describe how you felt, but also give direct examples of challenges or triumphs.

Which do you like better, your previous work cell phone, or DialPad?

Previous phone (Verizon/iPhone)

DialPad

Please explain why:

Please list any "Pros" of using DialPad:

Please list any "Cons" of using DialPad: (There will be an opportunity later to describe any errors you are encountering with the DialPad/MatchForce sync.)

On a scale of 0-10 (0 being "worst experience of my life" and 10 being "best experience of my life"), how is the integration to MatchForce going?

What do you like about the integration to MatchForce?

What do you dislike about the integration to Matchforce? Please describe any errors you are currently encountering so Ana can find a resolution.

We will be meeting with someone in the near future from another BBBS agency who uses DialPad. Please take this opportunity to list any questions you would ask someone from another agency. These can be general "How did you like it?" or specific questions about features within DialPad or the sync with MatchForce.

Our agency has gone through a lot of change and transitions in the past year or so. How was this specific transition for you? How can we improve your experience in the future when a change takes place? Remember, feedback is a gift!

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