Amazon Connect

A digital artwork depicting a friendly customer support representative using a headset, surrounded by various tech elements like phone and computer screens, symbolizing the Amazon Connect system.

Amazon Connect User Experience Survey

Welcome to the Amazon Connect User Experience Survey! We would love to hear your thoughts on our new phone system and related tools.

Your feedback is crucial for improving our services. This quiz covers various aspects of your experience, including call quality, internal call transfers, and system usability.

Share your feedback on call quality
Evaluate the transfer process
Identify training needs
Comment on system usability

5 Questions1 MinutesCreated by ListeningCloud245

1. How is the quality of the new phone system with hearing the residents

Good

Bad

2. Do you have issues with transferring calls to internal departments

Yes

3. Do you feel you need more training on the system

Yes

4. Do you feel the pop up screen in salesforce is simple to use

Yes

5. Please tell us some more concerns you might have or if you want to edit any viewing reports for viewing the que:

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