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Processing Overiew

An illustration of a busy customer service representative on a phone, surrounded by computer screens displaying processing information and charts, in a professional office environment.

Processing Overview Quiz

Test your knowledge of processing procedures and best practices with our engaging quiz designed for professionals. This quiz will help reinforce your understanding of key concepts related to customer interactions and processing activities.

10 multiple-choice questions
Focus on practical scenarios
Instant feedback on your responses

10 Questions2 MinutesCreated by EngagingCustomer210

What should you always do after talking to a customer?

Notate account & email processing

Go to the bathroom

Eat lunch

Dance

When you put in a change order, what provider should you change the date in the order itself?

MAW

Spire

Ameren

Spectrum

What is the Processing Queue Code?

6001

6049

6032

6002

When putting disconnections in an account, should you assume that the current service is under the primary account name?

Yes

When setting up a conference call, should you make sure you're setting it in the correct time zone?

True

False

What is the first thing you should confirm if a client calls back, for us to process disconnections?

Their current address

If they are local

Their blood type

What date they want disconnections for

When should you email processing?

When a change needs made on an account

When a client calls in, and has a processing question

When a client needs assistance and it is short notice

All of the above

What orders can we not change, after they have already been processed?

Self Installation

Electric

Water

Gas

What is the ONLY state we can do disconnections in?

What notes should you put in [the change order box/account] when putting a change order?

What needs changed

Initials

Date

All of the above

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