UNIT 1 POP QUIZ
Unit 1 Pop Quiz: Service Excellence
Test your knowledge on effective service strategies and the importance of communication! This quiz will challenge your understanding of excellence in service and the role of tone and body language.
Topics covered include:
- Service awareness
- Importance of training
- Team mindset with customers
- Leadership and resourcefulness
TRUE OR FALSE: BEING AWARE OF THE MESSAGE MY TONE OF VOICE & BODY LANGUAGE PROJECTS IS JUST AS IMPORTANT AS MY SERVICE?
TRUE
FALSE
FILL IN THE BLANK: "EXCELLENCE IN THE ______ LEADS TO EXCELLENCE IN THE ______."
TRAINING, OUTCOME
STEPS, ON THE FIELD
STEPS, OUTCOME
PROCESS, RING
TRUE OR FALSE: I AM ON MY CUSTOMERS TEAM, I AM THEIR SERVICE PRO.
TRUE
FALSE
BEING RESOURCEFUL & THINKING LIKE A LEADER IS AN EXAMPLE OF?
EXCELLENCE IN THE STEPS
CRYSTAL CLEAR EXPECTATIONS
TRUE NORTH
SOLVING FUTURE PROBLEMS
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