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ATO Open Text & System Knowledge Scavenger Hunt

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ATO Open Text & System Knowledge Scavenger Hunt

Welcome to the ATO Open Text & System Knowledge Scavenger Hunt! This quiz is designed to test your knowledge of ATO procedures and systems. Whether you're looking to refresh your memory or learn something new, this quiz will provide you with valuable insights into important processes.

Key Features:

41 Questions covering various topics.
Multiple choice format to enhance engagement.
Immediate feedback on your answers.

41 Questions10 MinutesCreated by HelpfulGuide375

Name:

When AIOTP is not eligible on an Inbound call what Procedure ID do you go to and find your next steps?

88193

93219

87904

100202

Where Can I Find the ADA procedure? (Americans with Disabilities Act) No ID, but the name of the location.

Open Text Policies

ATO Procedures

Top of The House

Operations Home

Where Can I find instructions for sending a Wholesale Referral?

88429

83294

83260

88193

Where can you find instructions for updating tokens on credit and debit cards in PREVENT?

88193

84997

83251

83252

Where to find the email template for a Private Banker?

88248

88431

88438

83144

Where to find instructions on how to calculate exposure?

90773

83278

83615

83597

What system do I use to add a RSMU?

Prevent

Hogan

CIV

What type of block goes on a credit card?

A38

A002

HH50

What type of block goes on a debit card?

A38

A002

A00

A003

What procedure provides the steps to placing a HH50 restraint on a DDA account?

88193

88438

93219

83305

Where can you find instructions on what to do for cases of possible or confirmed fraud?

88438

88247

83252

82742

What procedure outlines how to file a claim in CIV?

88260

78443

82698

125292

Where Can I Find the Telephone Consumer Protection Act (TCPA) procedure?

ATO Procedures

Operations Home

Open Text Policies

Top of the House

What procedure provides ATO with a description and the appropriate use of each action on the disposition method menu in Universal Workstation (UW)?

88193

111233

70441

88438

When you get an inbound call for a Spanish Speaking Customer, what do you do?

Transfer to Bi-lingual Agent

Use Procedure ID: 83181 to Help

Ask for a Translator

Use Procedure ID: 83302 to Help

Where can you find scripting for LST on a Credit Card?

83039

83216

83237

125292

What type of block goes on a DDA?

A38

A002

HH14

HH50

What system do you use to file a CC claim?

Prevent

CIV

Hogan

SVP

What system do you use to file a ACH claim?

Prevent

CIV

Hogan

SVP

What system do you use to add a CURM?

Hogan

Prevent

CIV

What system do you use to update a CURM?

Hogan

Prevent

CIV

Where can I find instruction on how to re-credential OLB?

84997

83251

90399

83321

What tab do I look at to find out what needs to be verified with the customer?

ATO:Maintenance

Case Notes

ATO: Flags/Rules

Related Records

On an Inbound call, what do I click on after I click on the Authentication tab?

Inbound

Caller Name

OTP

SOTA

All Wells Fargo employees must be authenticated with:

OTP

COD

SOTA

PUSH

In Prevent, where can I find the CURM?

Memos

Account Memos

Customer Memos

Restraints

In NICE, I can only use a call as historical if it is older than:

90 days

60 days

30 days

1 year

What is the command to get to the home screen in Hogan?

CURM

RSMU

HCAR

HCIR

What is the TDL for New York?

-5

-9

In Prevent, where can I find the RSMU?

Memos

Restraints

Customer Memos

Account Details

What Implementation Name do I use to find when the contact info was updated?

ContactInfoUpdtVerfyCustSuccess

Contact Information Update

P2PAddRecipient

OnlineWires_Enroll

On a Network Detections Referral, this type of identifier indicates the customer is linked to phone # fraud activity.

Mobile Pay Device

ANI

Phone ZELLE Token

Online IP

The UW Subqueue - ATO Ad Hoc comes from where?

Referrals

Strategy

Pindrop

ATO

The HIGH-RISK MAINTENANCE sub queue means what?

Card or Check order delivered to High Risk Zip code and alternate address, or to an address with a high delivery velocity (i.e. Multiple cards/checks for different customers delivered to same address)

Maintenance events performed online that are considered high risk, including but not limited to a COE with a COP, a COP to and area code in a different state from where customer lives

Maintenance events that are considered high risk, including but not limited to a COE with a COP, a COP to and area code in a different state from where customer lives

Phone or online transfers with a COP or COE prior. # of days look back depends on the amount of the transfer

The suspected or confirmed fraud amount must equal or be greater than _____ to file a UAR?

$1,000

$10,000

$50,000

$5,000

You must say the ______ anytime someone joins the line?

Third Party Scripting

Inbound Call Scripting

CMORD

Welcome

What system do you view checks?

CIV

Prevent

OIB

What system do you use to do a LST on a DDA?

CIV

Prevent

SVP

What system do you use to match to public record?

RMS

SVP

Maxmind

Prevent

What system do you use to place case notes?

Prevent

CIV

Hogan

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