Refunds & Payments FAQs
Refunds & Payments Mastery Quiz
Test your knowledge on refunds and payments with our comprehensive quiz! Designed for those involved in customer service and financial transactions, this quiz will challenge you on the key aspects of payment processing and refunds policies.
- 10 engaging multiple choice questions
- Immediate feedback on your answers
- Improve your understanding of payment operations
What is the time frame to refund an amount to CC?
14- 30 Days
14- 30 Business Days
72 hrs
180 Days
What is the time frame for transferring wallet balance to another bank account?
14 -30 Days
14 -30 Business Days
180 Days
72 business Hrs
No time frame.
The order was prepaid and Customer request to cancel it. Payment was Captured. which Macro we are going to use to raise a request?
Change in Refund Mode AR
Change in Refund Mode EN
Reversal
Request - Credits to card refund
CC Refund
What is warn hold team SLA?
72 Hrs
48 Hrs
24 Hrs
7 business Days
If it’s invalid order and amount has been debited (Captured)?
Complaint to be raised to Warn Hold Team
Apply CC Refund Macro
Apply Reversal Macro
Complaint to be raised to Payment Escalation
Complaint to be raised to CS Escalation
If the customer used the card for more than 3 attempts and Still orders shows Invalid?
Complaint to be raised to CS Escalation
Complaint to be raised to Payment Escalation
Request to be raised to Payment Escalation
Complaint to be raised to Warn Hold Action
Goodwill balance can be transferred to the Customer bank account or to the Customer DC/CC?
Yes can be transferred to DC/CC only
Yes can be transferred to Bank account only
No can't be transferred to Bank account
No can't be transferred to DC/CC
None of above
If the Goodwill approved do we call the Customers?
Yes of Course
No
What is the Expiration Date for the Goodwill?
180 Days
6 Months
No time frame
Return for Low Price Items. Can we accept twice for a Customer?
Yes
No
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