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VET DIET

An illustrated veterinary clinic scene with pets, veterinarians, and diet charts, showcasing a professional and caring environment, bright colors, and a friendly atmosphere.

VET DIET Proficiency Quiz

Test your knowledge and skills in VET DIET management with our comprehensive quiz! This quiz will challenge your understanding of various protocols and procedures related to diet approvals, ticklers, and customer interactions.

11 engaging questions
Multiple-choice and checkbox formats
Immediate feedback on your answers

11 Questions3 MinutesCreated by ConsultingCat125

Name: Please Enter Your Name

When working on ticklers, where should we leave update notes?

Order, Tickler, Customer Level

Tickler and Customer Level

Order and Customer Level

Order and Tickler Level

Tickler Level

Customer and Autoship Level

When working on ticklers, where should we leave update notes?

Order, Tickler, Customer Level

Tickler and Customer Level

Order and Customer Level

Order and Tickler Level

Tickler Level

Customer and Autoship Level

When will we be entering HMS system?

July

Never

September

August

October

December

What is the formal voice template for verbal approval for unlimited approval?

"Thank you so much, would you like to approve this diet for the lifespan of the pet?”

"Thank you so much, would you like to approve this diet for the lifetime of the pet?”

"Thank you so much, would you like to approve this diet for the next year of the pet?”

"Thank you so much, would you like to approve this diet for no refills of the pet?”

If another agent is locked in a tickler, what should you do?

Report to a Lead

Take the Tickler and leave note within tickler that "Agent ABencomo is currently working on it."

Message agent via Slack

Leave Note on Order Level, "Agent ABencomo is currently working on it."

Take the Tickler

Where can you find Pet ID number? Select All that Apply:

Within BO Profile ID

Within Prescription ID

Within Pet Profile

We don't offer Pet ID Number

Within Chewy Store Front

Order Number

When do we reach out to an Approval Hub Clinic, Verbally?

Never

Second Contact

When a Customer Ask

Third Contact

First Contact

Every Touch

What should you do if you come across an order that is 10 days old? Select All that Apply:

Called Clinic for Verbal, if Applicable

Manually Cancel Order

Update Tickler

Contact CST

Leave Notes on Acct

Search Oracle for an Approval

Send Email

Ask Leadership for an extension on order

How are refills calculated?

QTY X Refills

Amount Ordered + Refills + QTY

QTY + Amount Ordered x Refills

Amount Ordered x Refills x QTY

QTY x Refills + Amount Ordered

QTY + Refills x Amount Ordered

Can we create separate approvals for a mutli-function diet?

True

False

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