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Module 7: The Call Flow

A professional-looking office space with a real estate agent in a call center, engaged in conversation over the phone with a motivational poster about client engagement in the background.

Mastering Call Flow: A Quiz for Real Estate Virtual Assistants

Test your knowledge on call flow techniques essential for Real Estate Virtual Assistants. This quiz will help you assess how well you understand the crucial aspects of engaging with leads and nurturing them effectively.

10 Engaging Questions
Multiple Choice and Open-Ended Questions
Immediate Feedback on Your Answers

10 Questions2 MinutesCreated by EngagingAgent247

What is the most crucial part of the call flow?

Opening Spiel

Pain points

Establish Rapport

None of the above.

What step of the Call Flow is the same as 'building connection'?

Determine their motivation

Establish rapport

Opening spiel

All of the above.

What are the 3 questions you can ask the lead to learn more about the reason behind their buying/selling?

Rapport questions, Pre-qualification, and e-mail address.

Criteria, Motivation and Pain points.

Pre-qualification, alternate contact number, determine time frame

Number of rooms, price range, time frame.

What minimum time frame should you consider a lead as a Nurture lead?

3-6 Months

1 week

1 Day

1-3 Months

This call flow is used for:

Inside Sales Agent Job

Transaction Coordination

Escrow

Describe what a Nurture Lead is based on the previous modules:

What type of question should you ask to determine the selling point?

Criteria

Pain Point

Motivation

Time frame

What is Active Listening?

How can you nurture the leads?

No right or wrong answer.

State your overall understanding of your job as a REVA

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