ID Badge - Aspire NOV 2020 | Super Survey Maker

A professional and engaging illustration depicting a sales agent interacting positively with customers, with elements that represent charity work and sales ethics, vibrant colors.

Aspire Sales Compliance Quiz

Welcome to the Aspire Sales Compliance Quiz! This quiz is designed to assess your understanding of the essential practices and regulations regarding sales within the Face-to-Face (f2f) program. Whether you’re a seasoned agent or new to the program, it's important to stay updated on best practices.

Key points covered include:

Sales tools and techniques
Compliance and ethical sales practices
Customer communication and data handling

13 Questions3 MinutesCreated by EngagingAgent245

What are essential tools whilst conducting sales in the f2f program?

ID/Training Badge & Device

ID Badge Only

Travelcard

Uniform

Are Lottery/Raffle Ticket sales TAX Deductible?

Yes

No - Never

Yes - if over $100 by Credit Card

Not if the customer uses an overseas card

Are customers contacted POST sale? (HINT - More than 1 answer)

Yes - if they are a winner of the raffle

No - it's a one time sale

Yes - the data is collected for use on future raffles

No - if they opt out after they receive their tickets

How do I gain access to the Aspire portal and conduct sales?

Using my DOB

Using my unique login provided by the office

Using the same login as another agent

Using the managers login

Entering my own credit card details, and paying for the tickets (full or partial) on behalf of the customer is acceptable practice?

Yes - if the customer agrees to transfer it back to you

No - this is considered fraud

Yes - if it's the only way to complete sales

I'm not sure

In the rare instance a customer does not have an email address, what should I enter in that field? _____ (Write the full email address)

[email protected]

Leave it blank

Use my own email address

There are contact numbers at the top of web page for each charity, when would I need to call these numbers? (Hint - More than 1 answer)

To correct a sale (with the customer with me)

To process a sale larger than $100

To get some sales advice

To process a credit card transaction

Why is it necessary and your responsibility to hold a sound knowledge of the charity and its' ideals?

To represent accurately and positively

To leave every person you speak with on a positive note

Raise awareness and generate sales on behalf of the charity

All of the above

If a customer asks a question and I am unsure of the correct answer, what should I do? (Hint - there is more than 1 answer)

Give them some made up statistics, so I don't look bad

Be honest, explain I am unsure and direct them to the website

Explain I am unsure, if possible ask another agent to verify if they know the answer(s)

Give the answers that were applicable on the last campaign

Is it acceptable practice to process sale(s), using a Credit/Debit Card of an individual who is not present? I.e. Selling tickets to a daughter, using the mothers CC when the mother is not present

Never - this is considered fraud

I'm not sure

Yes - if the customer says they have permission

Sometimes - would depend on the situation

If a customer wants to purchase, but is not willing to provide an Email Address, Phone Number or Address - it is still considered a sale and OK to process as normal?

No - the person wouldn't be able to claim their prize therefore it would be a donation (which is non-payable)

Would depend on the situation

Yes - I will just put someone elses' details and consider it a gift

Yes - if they are adamant

ID Badge - Aspire NOV 2020

Aspire Sales Compliance Quiz

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