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Customer Service

Customer Service Excellence Quiz

Test your knowledge and skills in customer service with our engaging quiz designed specifically for you! This quiz will help you evaluate your understanding of essential customer service practices.

Key Features:

11 thought-provoking questions
Score yourself on customer interaction techniques
Learn best practices for improving customer satisfaction

11 Questions3 MinutesCreated by EngagingHelper42

Name:

Do you escort customer to trial room?

Yes

Never

Is asking questions to customer wrong?

Yes

Could be

What do you do when customer is browsing our collection?

Simply standing

Engage

Using mobile

What action to be taken if the product is out of stock or NA?

Check Inventory

Suggest to visit other store/brand

Inform Manager

Not possible

How do you greet customers ?

Hello sir!

Hi sir!

Welcome!

Welcome to Louis Philippe

What is the question that you asks when customer came out from trial room?

How is the fit/colour?

Smile

Do folding

Using mobile

How often do you check your performance?

Weekly

Daily

Monthly

Yearly

Which of these is correct formula to find out ABV

Sale divide by bills

Bills divided by sale

Sale divided by walk-in

Non of the above

Qty sold is 13 shirts 👔 and 7 trousers 👖 with 4 bills, what is the ABS?

2.7

3.2

4.0

3.0

Following VM guidelines lead to lost of sale

True

False

I don’t know

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