Monthly Quiz February
Monthly Quiz February
Test your knowledge with our engaging Monthly Quiz for February! This quiz is designed to challenge your understanding of important company policies and procedures.
- 11 questions covering key topics
- Multiple-choice, checkboxes, and text responses
- Score as you go and measure your knowledge!
What info do we need to mandatorily give the customer re: promo codes?
Expiry date
How to use
That order total must be 5 £€$ above voucher total
T&C of use
Products not included in offer
Which is the correct folder to save your documents?
\\estfs213\Campaigns\Anki\Agents
Libraries\Documents
You see [email protected] in the customer contact tab. What do you do?
Leave it, this is how the customer connects to talkdesk
Remove it
Update it to correct e-mail address
Add correct email address as secondary entry
Which of the following do not have Ground Shipping?
Long Island
Alberta
Honolulu
Santa Cruz Island
Rhode Island
British Columbia
Juneau
Québec
Florida
Mississippi
What belong to the Slack rules as per Anki?
I can send a PM to anyone
I can tag whoever I need to talk to
I can escalate a case to T2
I can escalate a case to SV
I have a deadline but posted my question. It's up to the responsible person to reply
I need to add a summary and the question to my ticket number
What do I need to see for a POP to be valid?
Date of sale
Bank statement with description and price
Retailer
Product description
Edit-proof
Product price
A picture of the product
Authorised retailer
Cancelled invoices
What is the most important thing to do before clicking on "sumbit"?
Checking notify all is ticked
Verifying the e-mail address shows in ZD tab (not as secondary in contact tab)
Proofreading text
Checking with T2/SV that all is correct
Which of these are T2-only processes (though occasionally T1 is trained to follow it)?
Order verification
Negative CSAT follow-up
Order cancellation
Online Driver Profile
What should be included in the ideal closing statement?
Reminders to reply
Ticket number
Ticket number + explanation of benefit
(call/chat) to send their POP to [email protected]
All support lines
Correct support line depending on cx's country
You don't know and they need to contact us back later
Offer further help
Tell the cx that since there was no reply, you will close the ticket
Cx has a question / Issue about Anki DRIVE. Who can deal with this?
Tiago
Daniel
Jo
Bogdan
Joel
Márcia
Rachel
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