PKT - July 2022
Test Your Product Knowledge!
Are you ready to challenge yourself? Test your understanding of our products and customer service with this engaging quiz! Perfect for those working in sales or customer support, this quiz will help you discover how well you know the offerings, features, and customer engagement strategies.
- 10 Multiple Choice Questions
- Immediate Feedback on Your Answers
- Learn More About Our Products
A prospect is considering a purchase. After the talk, you realize it won't fully meet the customer's needs. What would you do? the
Answer all the questions and do nothing else
I suggest a competition's product that suits better
I create a compelling message that my product is worth purchasing
For the Bomba TV'24, a customer can start with a plan as low as 6 month
True
False
For the easy solar cookstove (Coal/wood), the customer pays 172 Leones for 4months
True
False
Providing awesome customer experience:
Sets you apart from competition
Influences your customer’s loyalty
Makes happier customers
All of the above
A customer was about to buy your product, but it turns out it’s out of stock. They ask what can be done in this situation. What do you say?
Thanks for reaching out, unfortunately the product won't be available until next month. Come back then if you want to order it.
Thanks for reaching out! The product will be available next month. Would you like me to pre-order the product for you and notify you when it’s back in stock?
A customer reaches you with intention to buy a smartphone. What do you do?
I show her current best-deals and explain all the sexy, new features they have.
I ask her a few questions to find out what exactly what she needs from a smartphone and present the best fit.
I show her the cheapest smartphones that have good value for money.
I show her the smartphones that in my opinion will suit her best.
Select the wrong answer. The PDS MINI package comes with the following except
2 light bulb
A torch
4w Panel
Which of the following is NOT true about the PDS Bundle?
It comes with a security light
It comes with a torch
It comes with a Radio
The Cello TV can be charged and used for up to 24 hours
True
False
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