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Sales Training Quiz

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Sales Training Quiz

Are you ready to test your knowledge in sales training? This quiz will cover essential topics such as parts replacement, warranty details, and customer service techniques.

Get ready to challenge yourself with questions on:

Brake and suspension parts
Warranty coverage
Customer interaction strategies

15 Questions4 MinutesCreated by EngagingLeader241

Name:

When replacing rotors, we should offer which three parts?

Brake Pads

Calipers

Wheel Hub Bearings

Radiator

Steering Pump

Shocks

When replacing suspension, we should offer:

Front/Rear Strut Assembly

Stabilizer Links

Axle Shaft

Control Arms

Brake Pads

Window Regulator

AutoShack offers life time replacements on warranties.

True

False

What does the Standard 6M Warranty Cover?

Natural wear and tear

Manufacturers defects

Damage caused by user

Improper installation

What does the Limited Lifetime Warranty Cover?

Natural wear and tear

Manufacturers defects

Damage caused by user

Improper installation

One Time Replacement

Unlimited Replacements

Damaged caused by other parts

What are the benefits of placing an order with a CSR?

Less room for error

Reliable

Reinforce branding

Build clientbase

Easier for customers

Why is it important to build rapport?

To better understand your customers needs, and use what you've learned to position a sale

To waste time on the call

It's not important to build rapport

Because I like talking to strangers

A Radiator fits into a PO Box

True

False

How long does a customer have to return an item?

20 days

30 days

60 days

90 days

Where can you locate the emission system label?

Tire

Under Hood

Trunk

Gas Tank

Customer lives in Ohio, OH. What's the expected delivery time?

3-5 business days

2-3 business days

3-4 business days

1-2 business days

If you're not speaking with a customer while processing an order, what could you do?

Put them on Hold

Ask if you can call them back once it's done

Stay quiet

Hang up, and call back when processed

Engage in light conversation

Brake Pads should be replaced in:

Pairs

One at a time

All 4 at once

Never

If a customer calls looking for a specific Consultant, you should:

Advise the customer you can help them instead

See if the consultant is available, then advise the customer they can be transferred. If they aren't available right away, ask the consultant if you can take care of them

Tell the customer you'll have them call back when they're not busy

Advise the customer the consultant isn't here, but you can help them anyway

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