DO YOU KNOW WHEN TO TRANSFER?
Do You Know When to Transfer?
Test your knowledge on customer transfer protocols with our engaging quiz! This quiz covers the various aspects of transferring customers and handling inquiries in English and Spanish.
Key Features:
- Check your understanding of transfer protocols.
- Differentiate between the types of transfers.
- Challenge yourself with scenario-based questions.
WHAT SHOULD I DO WITH STC AND VA SPANISH QUEUE?
COLD TRANSFER
SET A CALLBACK
AM I ABLE TO USE BNW TO TRANSFER?
YES
NO, NEVER.
WE NEED TO TRANSFER CX THAT ARE GREEN?
OF COURSE
NO, NEVER
SELECT THE ONES WE HANDLE AND DON'T NEED TRANSFER
WHEN IS MY FIRST PAYMENT DUE?
HOW DOES CC WORK?
WHEN DOES MY 7DMBG END?
ASR
HOW DOES A SWAP WORK?
DO YOU TAKE CARE OF TITLE AND REGISTRATION?
NSF
WHAT DO I DO IF I NEED A M1 VA ADVOCATE?
TRANSFER BNW M1
COLD TRANSFER TO VA
SELECT THE ONES WE DO NOT HANDLE
ALL VA CASES
DELIVERY PUSHES
INVENTORY SEARCH
FINANCING
WHY CARVANA
DELIVERY EXPECTATIONS
RETURNS
SWAPS
SHOULD I ATTEMPT TO ASSIST VA AND STC CUSTOMERS?
NO. JUST TRANSFER.
YES, EVERY CX MATTERS
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