Account Management Knowledge Check

Create a professional and engaging image illustrating customer service representatives assisting customers with their accounts, using technology and a friendly atmosphere.

Account Management Knowledge Check

Test your understanding of account management procedures with our engaging quiz designed for employees. This quiz covers essential topics such as account changes, call procedures, and customer service tools.

15 questions covering key concepts
Multiple choice and open-ended questions
Score yourself to see how well you know the protocols!

10 Questions2 MinutesCreated by EngagingHelper247

Who on an account can change from postpaid to prepaid?

An authorized user

Anyone

Store rep

Account owner

You can speak to a customer on an account that is authorized but not the name on the account?

True

False

Customer is calling in about their phone not making calls overseas, what tool do we use?

International Day pass

TS&R

CCKM

Transfer call to ATS

What is the process if a customer calls in to get their text messages and call logs for court?

How long does ap remain active on a canceled account

90 days after the final bill generates and is paid

30 days after the final bill generates and is paid

45 days after the final bill generates and is paid

14 days after the final bill generates and is paid

It does not stay

Account Management Knowledge Check

Account Management Knowledge Check

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