BSP Frontline High Wycombe
Emergency Response Readiness Quiz
Test your knowledge of the essential emergency response items and procedures at BSP Frontline High Wycombe! This quiz is designed to ensure that all associates are prepared for any situation that may arise in the store.
- Learn about emergency items
- Familiarize yourself with store policies
- Enhance your readiness for customer service
Which items are in the Emergency Response pack.
(Multi Answer)
First Aid kit⛑
Phone 📱
Note pad and pen
Scamping rolls
Kimble gun
Torch
Daily planner
Emergency Respone guide.
Do you need anything else in case of a emergency
Yes
No
What is the other thing needed. ( It’s next to it )
Keys
Scamping gun
Ibi trolley
Visitors book (Frontline folder)
Pump truck
Basket
Click and collect gun
What is dept 99 used for.
Calling loss prevention
Assistance from the Duty Manager
Price check
Team meeting
Associates fancy a chat.
How do you page on the phone system.
*0630
#420
*99
*221
9250
What is the code to unlock the detaggers?
1232
1234
3213
1111
How do you deactivate a soft tag.
What’s a soft tag ?!?!!! 🤨
Fitting rooms
Left side of till
Right side of till
Front door.
Fitting rm.
What does NCO mean ?
Non-commissioned officer
National Children's Orchestra
Neat Clean Organised
What do we accept as proof as working for TJX if discount card isn’t present ? (Multi Answer)
Current payslip
Picture of card
Their word.
A phone call
Photo ID
Associate discount card filled in.
How long does it take to sign someone up to Treasure.
Less than a minute
2 -5 minutes
6-10 minutes
10 minutes +
What are the questions that you should be asking every customer at the tills.(Multi Answer)
Do you have a Treasure Card
Asking how they are gonna pay. Cash or Card
Are they returning anything
Do you have the receipt and original tickets.
Wanna bag ???
Have you got a quick 5 minutes to do a customer survey?
Which merchandise protection do we keep and reuse in store?(Multi Answer)
Pins
Price indicators
Grey Lanyard Tags
Sunglasses tags
Spider tags
Loop alarms
Ink tags
Super tags ( the grey ones)
Soft tags
Cubes
What else do we take off items that come to the tills and reuse? (Multi Answer)
Boot clips
Scarf rings
Flip flop hangers
Tie hangers
Clothes Hangers
Belt hooker
Sock hangers
Jewellery acrylic stands.
Shoe boxes
Bra Hangers
Which of these are age restricted products ?(Multi Answer)
Alcohol
Knives
Razor blades
Gardening equipment
18+ dvds / video games. ( yes we do them)
Liqueurs
Solvents
Fireworks
Christmas crackers
Axes
Cutlery sets.
Baby toys
Makeup
What must you fill in if you refuse someone of one of these items?
What are mismate checks ? (Multi Answer)
What’s that ?
Heel to toe
Size check
Right and left
Multi piece number match
Store to store
What does EPC stand for
Every Penny Counts
Epic Popcorn Chicken
Every Product Counts
Electronic Power Converter
Electronic Product Counter
Which occasions do you write down a ticket query?
Every time !
There’s no other option.
How many days do we give customers to return.
14 days
60 days
21 days
28 days
6 months
1 year.
Can you refund delivery costs on C+C orders?
Yes
No
Yes, but only if the item is faulty.
Where should you scan codes of a C+C order?
Dispatch note
Ticket attached to item
Customer said the price
None of the above.
What two items are excluded from our return policy? (Two answers )
Toys
Body and bath
Shoes
Dept 20
Pierced jewellery
Baby/ Nursery
SVC cards
Luggage
Food
What if the customer is outside return date. How many days can an associate use discretion up to?
Extra day
Extra 5 days
Extra 7 days
Extra 14 days
Does a customer have to give name and address on a return prompt?
Yes
No
What is classed as a faulty return ? (Multi Answer)
Item is not as described
Wrong size.
Item not of satisfactory quality
Item isn’t fit for purpose
Broken upon arrival. (C+C)
Lasts a reasonable length of time.
Wrong colour
What options do we have when it comes to damaged returns ? (Multi answer)
Where we can offer the customer a reduction on the purchase price.
A partial refund where the customer has Benefited from the use of goods. ( luggage 2 years) This isn't optional to the customer , this is where we are saying we can't give a full refund.
A full refund where the customer has not had any meaningful use of goods.
Give it away for free
Which of these are a high loss faulty return departments? (Multi Answer)
Luggage
Pets
Handbags
Toys
Men’s lifestyle
Jewellery
Cushions
Shoes
Garden
Where is the stop press board
Lounge
Systems office
Fitting room
Stock room
Frontline
How long does an SVC last?
1 week
1 month
6 months
1 year
2 years
5 years
Forever they don’t expire
Where must every visitor including TJX personnel go when in store?
Stock Room
Fitting Room
Frontline
Home Dept
Systems office
Can you ask anyone in back of house ( associate only areas) who they are ?
Yes
No
How many fire exits does the store have ?
2
3
4
5
Where is the fire evac point ?
Sports Direct
Mc Donald’s / Pizza Hut carpark
Sainsburys pick up point
Costa coffee across car park
Out the front doors
Delivery yards
St Mary’s church , Saint st
How many fire call points does the store have?
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