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Front Desk Quiz

A bright, welcoming salon front desk with friendly staff interacting with clients, modern decor, and a welcoming atmosphere.

Front Desk Mastery Quiz

Test your knowledge and skills in managing the front desk of a salon with our engaging quiz! This quiz is designed to assess your understanding of essential procedures, customer service, and operational efficiency.

Covering topics related to client interactions
Assessing your familiarity with salon protocols
Preparing you for various real-life scenarios

15 Questions4 MinutesCreated by HelpingHair1

When a client is scheduling a color service, how long is the processing time?

30 minutes

1 hour

45 minutes

How many slots for the processing time need?

How much extra time does the stylist need with a new client?

None! They are professionals

30 minutes

15 minutes

When the stylist asks for their tip money at the end of the night, What should you be asking them?

Do you want your print out?

Did you do a duty?

Want to smoke a cigarette?

Is it only hourly people that should be doing duties around the salon?

Yes

Not sure

How much time does the stylist need when doing a spotlight? If it is ONLY a spotlight.

15 minutes

30 minutes

45 minutes

When a client calls in, and they ask about pricing about a partial highlight, how do you respond?

Check the website

Its on our Instagram/facebook

Look at a menu

Check the details BIBLE

If you are unsure of what an answer, what should you do?

Check the Details BIBLE

Ask your co-worker

Check with Cat or Emily

Please tell me what to do when someone wants to buy a giftcard?

Do we do wedding parties?

Yes

When a client, calls in and complains about their service they recieved, What is your first thing that you do?

Inform them of our policy

Call cat

Reschedule them

What should I do if I need a shift covered?

Ask in the group me, if someone can pick it up

Swap the shift in when I work

Send out a message in when I work and see if someone can switch

Ask cat

When a walk in comes in the door what is the first thing you do?

Walk away

Greet them and ask their name, email address and phone number

Tell them we have no appointments

When the phone rings, and you are on the other line, what to you do?

Let the phone ring! Avon will get to it!

Put the person you are on the phone with on a brief hold to put the other caller on hold as well

Let the phone ring until they stop calling

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