WS phone repair and upgrade services.
1. How satisfied are you with the customer service provided by our help desk technicians?
Very satisfied
Satisfied
Good
Poor
Not satisfied
2. Which aspect of our help desk service do you find most valuable?
Quick response time
Knowledgeable technicians
Effective problem resolution
Friendly and courteous communication
3. Please rate your overall experience with our help desk regarding phone selling and repair company. (Scale) 5. What improvements would you suggest for our help desk support?
4. Have you encountered any technical issues that were not resolved to your satisfaction? If yes, please provide details.
5.How often have you utilized our help desk services in the past year?
Never
Rarely
Occasionally
Frequently
6. Which channel or medium of communication do you use to connect to our help desk support?
Phone
Email
Live chat
In-person visit
7. How knowledgeable do you find our help desk technicians regarding phone troubleshooting and repairs?
8. Would you like to receive updates or tips from our help desk team regarding phone maintenance and upgrades?
Yes, via email
Yes, via SMS
No, thank you
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