Week 6
KPI Mastery Quiz
Welcome to the KPI Mastery Quiz! Test your knowledge on Key Performance Indicators, particularly focusing on retail metrics that can elevate sales and improve customer service.
Take this quiz to discover:
- Your understanding of KPIs like Traffic, Conversion, and UPT.
- Strategies to enhance sales and conversion rates.
- Best practices for responding to emergencies in a retail environment.
What does the acronym KPI stand for ?
Key Predictive Indication
Key Predictor Index
Key Performance Indicator
What are the KPI's that we measure in store? (select one or more)
Traffic
Conversion
Sales
UPT
Returns
Email Capture
Traffic is the number of athletes who comes to the till?
True
False
How can we increase sales? (select one or more)
Ensure exceptional service
Ensure Our House is replenished and game ready
Provide a long cash wrap experience with long wait time
Conversion is the percentage of people that enter our house and make a purchase
True
False
Calculate conversion: 147 transactions and 500 traffic
29.4%
22.4%
25.5%
16.5%
How can we increase conversion ?(Select one or more)
Offer an authentic UA Gretting
Ask open-questions to uncover athletes needs
Ensure Our House is game ready
Ask close-questions
What UPT stand for ?
Units Per Transactions
Units Per Traffic
Units Per Transport
Units Per Transfer
Can the teammates exit through the back door at BOH?
Yes
No
What to do in case of an emergency alarm ?
Stay in store with customers
Go to main entrance and wait for your manager
Grab your belongings
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