Customer Journey
Customer Journey Mastery Quiz
Test your knowledge about the customer journey and consultation processes in our interactive quiz! Whether you’re a consultant or just interested in customer service, this quiz will help you sharpen your understanding.
- 10 engaging questions
- Multiple choice format
- Enhance your customer service skills
What do you do if a customer wants to book a consultation?
Tell him/her to go to the website
Book him s consultation on our websitr
Book him a consultation on our CS back office links
I do not know
When do you add yourself as a consultant?
Before marking attendance on a consultation
After marking attendance on a consultation
I don't know
A customer walks in without booking, do you
Ask him to book a consultation and come back on another day?
Do a consultation for him without booking?
Book him a walk in consultation?
I do not know
What happens if a customer does not have an OLC score?
Offer him/her an offline OLC
Give him a writing task
Ignore OLC and offer speaking
I do not know
What is the minimum number of terms that should be available for CS to book onto TCMS?
1 term
2 terms
3 terms
I do not know
What is the period for automatic right for a refund?
1 week
before the begining of the course
14 days after payment
I don not know
What is the average time for a sales consultation?
15 min
30 min
10 min
I do not know
A student is considered a new customer when:
He skips a term
He stays away from BC classes for 3 month
He stays away from BC classes for 6 month
I do not know
The automatic right of cancellation is lost when:
A customer attends 1 hour
A customer attends 1 class
A customer attends 2 classes
All answers are correct
If a customer registers for more than one course at a time, how do we count the sales
He is counted as a new customer for the first course and a re-registering students for the rest
He is counted as a new customer for all
I do not know
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