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Customer Journey

An engaging and colorful illustration of a customer service representative assisting a diverse group of customers in a consultation setting, with visuals representing various stages of the customer journey.

Customer Journey Mastery Quiz

Test your knowledge about the customer journey and consultation processes in our interactive quiz! Whether you’re a consultant or just interested in customer service, this quiz will help you sharpen your understanding.

10 engaging questions
Multiple choice format
Enhance your customer service skills

10 Questions2 MinutesCreated by HelpingHand47

What do you do if a customer wants to book a consultation?

Tell him/her to go to the website

Book him s consultation on our websitr

Book him a consultation on our CS back office links

I do not know

When do you add yourself as a consultant?

Before marking attendance on a consultation

After marking attendance on a consultation

I don't know

A customer walks in without booking, do you

Ask him to book a consultation and come back on another day?

Do a consultation for him without booking?

Book him a walk in consultation?

I do not know

What happens if a customer does not have an OLC score?

Offer him/her an offline OLC

Give him a writing task

Ignore OLC and offer speaking

I do not know

What is the minimum number of terms that should be available for CS to book onto TCMS?

1 term

2 terms

3 terms

I do not know

What is the period for automatic right for a refund?

1 week

before the begining of the course

14 days after payment

I don not know

What is the average time for a sales consultation?

15 min

30 min

10 min

I do not know

A student is considered a new customer when:

He skips a term

He stays away from BC classes for 3 month

He stays away from BC classes for 6 month

I do not know

The automatic right of cancellation is lost when:

A customer attends 1 hour

A customer attends 1 class

A customer attends 2 classes

All answers are correct

If a customer registers for more than one course at a time, how do we count the sales

He is counted as a new customer for the first course and a re-registering students for the rest

He is counted as a new customer for all

I do not know

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