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Getting Started at Ornament Shop 3

A bright and colorful image showcasing a friendly customer service representative assisting a customer in an ornament shop, surrounded by various decorative ornaments and holiday decorations.

Customer Service Quiz: Ornament Shop Edition

Welcome to the Ornament Shop Customer Service Quiz! This engaging quiz is designed to help you familiarize yourself with our customer service practices and policies.

Test your knowledge and learn more about:

How to assist customers effectively
When to issue credits or refunds
Proper communication with customers

5 Questions1 MinutesCreated by HelpingHand237

Where can you find answers to a customer question?

On the website

Through the Customer Service Knowledge base on the website

Shortcuts

All of the above!

Do we need to ask customers for photos to proove their item is broken?

Yes

Which of the following is a valid reason for a reship?

Customer did not receive their order one day after they placed their order

Customer doesn't like the ornament shape

Customer received their ornament broken

Customer lost their ornament from 2 years ago

How many conversations do we want to have with a customer?

As many as possible

When do you issue a customer a credit/refund?

Anytime a customer emails in

Only if the item we are trying to replace has a B/O next to it

Customer asked for one

Customer needs tracking information

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