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Wrap Up Code Quiz!

Generate an image of a friendly customer service representative working at a call center, surrounded by a diverse group of happy customers with various inquiries, in a modern office setting.

Wrap Up Code Quiz

Test your knowledge on the appropriate wrap-up codes for various customer service scenarios. This quiz is designed to help you understand the correct procedures and enhance your skills in handling customer inquiries effectively.

Take this quiz to:

Identify correct wrap-up codes
Improve your customer service skills
Prepare for real-life situations

11 Questions3 MinutesCreated by HelpingHand421

Name:

A customer calls in, regarding making a payment on an outstanding debt, what is the correct wrap up code

Making A payment

Invoice Query

Transfer to Centre - Operations

Complaint Call

A customer calls because they are unable to get into their specific storage. They are standing in the centre office and are unable to find any staff.

Emergency Pincode

Transfer to Centre - Operations

Customer Account Info Enquiry

Centre Specific Information

A customer is calling to be told what centre they store their goods at and what unit number in particular

Centre Specific Information Required

Existing Lead - Additional Questions

Transfer to Centre - Operations

Customer Account Info Enquiry

Customer is calling because they are waiting outside at 8PM and their code isn't working

Answered Call - Customer Not Responding

Customer Account Info Enquiry

Emergency Pincode

Transfer to Centre - Operations

A vendor is calling as they are looking to receive payment for works completed for National Storage

Accounts Payable Query - (People who We Owe Money)

Refund

Making a Payment

Invoice Query (People Paying Us)

A customer calls in asking to buy boxes and ends up buying 65 large boxes

Box Shop Paylink Sent

Sales Enquiry - Paylink Sent

Box Shop (ENQUIRY)

Transfer to Centre - Sales

A Customer calls because they need a storage unit and are happy with the provided quote and want to proceed ASAP

Transfer to Centre - Sales

Box Shop - Paylink Sent

Sales Enquiry - Quote Saved

Sales Enquiry - Paylink Sent

Customer calls to enquire about an ongoing complaint they have already filled out the feedback form

Existing Lead - Additional Questions

Complaint Call

Transfer to Centre - Managed Enquiry

Transfer to Centre - Operations

Customer calls to enquire about a forklift on site during staffed hours at that centre. They also want to use the forklift themselves as they have a forklift licence.

Centre Specific Information Required

Transfer to Centre - Operations

Truck Hire (National Storage Only)

Spacer Booking

A customer calls in regarding storing wine with our wine ark department through the sales queue

Wine Sale - Managed

Wrong Number

Wine Ark Enquiry

Transfer to Centre - Wine Operations

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