Escalation Survey

An infographic showing a flowchart of the escalation process in a business context, with icons representing claims, teams, and decision-making steps.

Escalation Survey Quiz

Welcome to the Escalation Survey Quiz! This quiz is designed to gather insights on the escalation process and improve understanding among team members.

Participate to share your perspectives on:

What escalations mean to you
Reasons for escalating claims
Improvements for handling escalations

8 Questions2 MinutesCreated by AnalyzingData42

What is an escalation?

What are some reasons to escalate a claim?

Would having a drop down in an assignment sheet with pre-selected escalation reasons be useful?

What is the difference between a note on a claim and an escalation?

Who handles escalations?

Case Team

Leadership Team (Sr Analysts/Team Lead)

Both

If you have multiple escalations about the same issue, do you notify anyone?

Do you think that some escalations come from the instructions for a case not being clear enough?

Do you have any ideas about how escalations could be handled better than they are handled now?

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