AT&T
AT&T Knowledge Quiz
Test your AT&T knowledge with our engaging quiz! Perfect for employees new to the team or anyone looking to refresh their understanding of AT&T's policies and offerings.
- 10 multiple choice questions
- Assess your familiarity with important procedures
- Learn more about discounts and porting options
When porting a number to AT&T, the number does not have to be active.
True
False
When offering discounts for where the customer works, we have to find a FAN number and enter that number into OPUS for the discount to be applied.
True
False
Porting in from Cricket Wireless lets the customer qualify for most New Line deals.
True
False
The Military and First Responder Appreciation Offer gives their families a ____ discount on their unlimited plan.
15%
25%
10%
When porting from Straight Talk, the account number is the IMEI of their current phone.
True
False
What can you dial in a customer phone to find the correct IMEI?
*#06#
*06#
A person must be ____ years of age to start a Post Paid plan with AT&T.
16
18
21
When running into an issue with OPUS and the store manager is unavailable, who should you call first?
Mike Swenson
RST
Ryan
Scream "HEEELLLPPPP" on GroupMe
When completing a Trade-In (not a nextup sale), you process the trade through OPUS.
NO, you process the trade through RQ!
YES, OPUS does it all, no worries.
When unsure how to complete a task, you should _____.
Fake it til you make it!
Ask your store manager!
Call Ryan immediately and beg for help!
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