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Group 8 - Unit 7

Generate an image of a hotel concierge handling mail and parcels with a safe deposit box in the background.

Mastering Mail and Parcel Procedures

Test your knowledge on the essential procedures for handling incoming mails and parcels in the hospitality industry. This quiz will cover everything from safe deposit box protocols to the handling of unclaimed items.

10 engaging questions
Multiple-choice format
Immediate feedback on your answers

10 Questions2 MinutesCreated by HandlingMail423

Who handles most mails and parcels?

Concierge and Bell Desk

Guest relations

Front office

House keeping and front desk

Which is not one of the procedures for incoming mails ?

Check for reservation, note arrival dates

Place mail in envelops, if not done so

Fill out GN form, attach to envelope

Pass one copy of GN form to Front Desk for same day arrival

Which is one of the correct procedure for incoming parcels?

Fill out GN form, attach to parcel

File for future arrival at pigeon hole at Front Desk

Pass mail to Front Desk for same day arrival

Check for reservations, note arrival dates

Which is not one of the procedure for unclaimed mails & parcels?

Contact the guest who sent it out to make contact with the receiver

There is no return address or sender's information

Send the parcel back to the sender

Transfer the parcel or mail to lost & found

Which is not a type of postal & courier services?

Basic local mail

International air mail

Local whole dispatch

Local express

Which is the correct safe deposit box services?

Lobby deposit box

Housekeeping safe box

Lobby safe deposit box

Concierge safe deposit box

Which is not a Procedures for opening accessing and closing of safe deposit boxes

Fill-out a safe deposit box card

Verifies guest's identity

Verifies guest's signature with registration card in the bucket

FOA closes and lock the safe deposit box and keep the guest key safely

What is the correct lock system for the safe deposit box?

Single lock system

Double lock system

Multiple - card system

Dual card system

Which two keys are use to open a safe deposit box?

Guest room key & master key

Guide key & guest room key

Individual key & guide key

Sub-Master key & individual key

Whenever a safe deposit box is opened, guest's identity has to be verified and the date and time of access recorded. Have the guest sign the card to acknowledge access

Yes

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