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TRAINING 8/5/2021

Generate an image of a cheerful customer service representative assisting a customer with billing and service inquiries, with a modern office background.

Customer Service Training Quiz

Test your knowledge on customer service procedures and enhance your skills with our engaging training quiz. This quiz is designed for employees looking to solidify their understanding of essential processes and best practices.

Key topics include:

Change orders
Retention transfers
Serviceability checks
Billing adjustments

13 Questions3 MinutesCreated by HelpingHand357

Which Section do I go to place a change order

Add Task

App List

Which of these options do I not transfer to retention for?

Deactivating Frontier Secure

Moves with in territory

�Customer already ported out and is calling to check status

Removing an add on product

Find the S&E code for activation/installation fee.

If a cx cannot validate with the passcode, what is the next option for validating?

LAST 4 OF SSN

DOB

CALL TO WTN

WHICH OF THESE OPTIONS DO I USE TO FIND IF AN ADDRESS IS SERVICEABLE

SIMPL

HUB ADVANCED SEARCH

PROSPECT

SIFT

DPI

WHAT BUTTON WOULD I SELECT IN BILLING ADJUSTMENT TO BE ABLE TO CREDIT MULTIPLE DAYS

Select

Full Month Credit

Add To Request Cart

Surcharge

WHERE IN DPI DO I GO TO FIND OUT WHEN A CX WAS DISCONNECTED FOR NONPAYMENT

CREDIT HISTORY

SUMMARY ACCOUNT INFO

CURRENT BILLING INFO

STATEMENT

TREATMENT

A CX WABTS TO UPDATE THEIR INFORMATION FOR HOW THEY CAN BE REACHED, WHICH ADD TASK DO I GO TO

EDIT CONTACT INFORMATION

UPDATE BILLING ADDRESS

CHANGE ORDER

HOW MUCH DOES A VACATION ORDER COST?

HOW LONG CAN A CX BE ON A VACATION FOR, AND WHATS THE MINIMUM TIME?

HOW DO I FIND IF AN AGENT SAID TO WAIVE AN ACTIVATION FEE?

INTERACTIONS

NOTES

DPI ORDER MEMO

DPI ACCOUNT MEMO

VXFIELD

A CX IS MOVING ZIP CODES, WHICH ORDER TYPE DO I NEED?

What is your name

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