Free Technology Survey Templates

A technology survey is a questionnaire designed to collect feedback on technology-related topics. Businesses and organizations use these surveys to learn about people’s experiences with IT services, software products, gadgets, or any tech tools they interact with. For example, a company might survey its customers about a software application’s usability, or an IT department might ask employees about the quality of internal tech support.

In essence, technology surveys help gauge how well a technology is meeting the needs of its users. The feedback gathered can cover anything from satisfaction levels and feature requests to troubleshooting issues. Using a technology survey template provides a ready-made set of questions that focus on these areas, making it faster and easier to start gathering valuable insights.

Technology surveys are important because they give both users and stakeholders a voice in evaluating tech tools and services. In the fast-paced tech world, issues or needs can arise quickly – regular surveys help uncover what’s working well and what isn’t. For instance, users can highlight software bugs or usability problems, and employees can share honest feedback about the IT support they receive. Without a survey, these insights might be missed or only discovered after small problems become big ones.

By collecting this feedback, organizations can make data-driven improvements. If customers indicate that a certain feature in an app is confusing, the product team knows where to focus their next update. If an IT support survey shows low satisfaction with response times, the IT team can allocate resources to improve their speed. In short, technology surveys help ensure that technology investments (be it a product or an internal service) actually meet user needs and lead to higher satisfaction and efficiency.

There are several types of technology surveys, each tailored to a specific purpose:

IT Support Satisfaction Surveys: Measure how satisfied employees or customers are with the tech support or help desk services.
Product Feedback Surveys: Collect opinions on software or hardware products – covering likes, dislikes, bugs, and feature requests.
System Usability Surveys: Assess how user-friendly and effective a system or application is, often using frameworks like SUS (System Usability Scale).
Technology Needs Assessments: Ask about what tools, devices, or training people need, helping organizations plan future tech investments or training programs.
Technology Adoption Surveys: Gauge how well a new technology (like a new software tool or platform) is being adopted by users and identify any barriers to adoption.

Other examples include cybersecurity awareness surveys (to see if users understand security policies) and IT infrastructure feedback surveys (to evaluate things like network, hardware, or software performance). Choosing the right type of survey depends on the information you’re looking for – each type zeroes in on a different aspect of technology experience.

Technology survey templates can be used by a wide range of people and teams. **IT departments** often use them to get feedback from employees on internal services (like help desks or new software rollouts). **Product managers and developers** use tech surveys to gather input from customers about software applications, websites, or devices they’re building. This helps ensure the product is meeting user expectations.

Beyond IT professionals, **educators and training coordinators** might use technology surveys to understand how students or staff are using educational technology or to assess tech proficiency. **Business leaders** and **project managers** also find these templates useful when implementing new systems company-wide – they can survey the team to gauge adoption and satisfaction. In short, anyone who needs insight into how people interact with technology – be it a service, product, or tool – can benefit from using a technology survey template.

A technology survey can cover a broad range of topics depending on its purpose. Common areas include:

Satisfaction and Quality: Questions that ask users how satisfied they are with a tool or service, or to rate the quality of their experience (for example, “On a scale of 1-10, how would you rate the reliability of our software?”).
Usability and Ease of Use: Questions about whether the technology is user-friendly. This can include asking if the interface is intuitive or if users encountered any difficulties performing tasks.
Feature Usage and Needs: Questions that find out which features people use the most, which features they find unnecessary, or what new features they wish they had. For instance, “Which feature of the application do you use the least?” or “Are there any features you would like to see added?”.
Support and Service: If the survey is about IT support or a tech service, it will include questions on responsiveness, professionalism, and whether issues were resolved to the user’s satisfaction.
Demographics or Background: In some cases, technology surveys include questions about the respondent’s role or skill level (e.g., asking employees what department they’re in, or asking users to self-assess their tech proficiency). This context can help in analyzing the results (for example, finding that novice users have different feedback than expert users).

Ultimately, the questions in a tech survey should align with your goals. If you’re evaluating a software product, you’ll ask about features, ease of use, and satisfaction. If you’re assessing an IT team’s performance, you’ll focus on response times, issue resolution, and communication. Good templates typically include a mix of rating scale questions, multiple-choice, and a few open-ended questions to capture detailed comments or suggestions.

Creating an effective technology survey starts with a clear goal. First, define what insight you need – for example, are you trying to improve a product’s usability or evaluate the IT support team’s performance? Once your objective is clear, you can craft questions around it and avoid including unnecessary ones. Keep the survey focused and concise: people are more likely to complete shorter surveys, especially when it comes to busy professionals or customers.

Use straightforward language and avoid heavy jargon (unless you’re sure all respondents will understand it). A mix of question types works well: include some multiple-choice or rating scale questions for quick feedback and a few open-ended questions for more detailed suggestions. Make sure each question is specific and relevant to your goal – for instance, if your goal is to improve response time, ask “Were you satisfied with the response time?” rather than a vague question about overall satisfaction. Before launching the survey widely, consider testing it with a small group of users or colleagues to catch any confusing questions or technical issues. Lastly, let respondents know approximately how long the survey will take. Setting expectations (like “This survey takes about 3 minutes”) can improve completion rates because people appreciate that you respect their time.

In many cases, yes – making a technology survey anonymous can encourage more honest and uninhibited feedback. This is especially true for internal surveys. For example, if employees are evaluating their IT department or a new software tool, they might be more candid about issues or criticisms when they know their answers aren’t personally identifiable. Anonymity helps remove fear of repercussions, leading to more genuine responses about problems with a system or service.

For customer-facing technology surveys (like a product feedback survey), anonymity is usually less of a concern because customers often volunteer feedback without any personal risk. However, you might still choose not to ask for personal details to make participating easier. One thing to note: if you do promise anonymity, ensure that the survey doesn’t inadvertently collect identifying information and that you report results in aggregate. In short, anonymity can be a useful tool to improve candor, but whether it’s needed depends on your audience and how sensitive the feedback might be.

Timing your technology surveys properly can improve the quality and usefulness of the feedback. A good practice is to send out a survey **soon after a tech event or interaction**. For example, if you’re gauging satisfaction with IT support, it’s effective to survey users shortly after their support ticket is resolved – while the experience is still fresh. If you’re collecting feedback on a product or software release, consider surveying a few weeks after the launch, once users have had a chance to use the new features but while initial impressions are current.

In terms of frequency, it depends on the context. Many companies do a broad **IT satisfaction survey annually or bi-annually** to get a big-picture view of how technology services are performing. Additionally, they might use shorter **post-incident surveys** or quarterly “pulse” surveys for quick check-ins (for example, a three-question survey each quarter to track if recent improvements are working). For customer-facing products, you might survey after every major version update, or always have a feedback form available and actively prompt for input a few times a year. The key is consistency without overdoing it – regular feedback is valuable, but avoid bombarding the same audience with too many surveys, which can lead to survey fatigue. Align survey timing with key project milestones or support cycles, and always act on the feedback so respondents feel their time was valued.

Improving response rates for your tech surveys often comes down to convenience and communication. Start by clearly communicating **why** you are running the survey and how the feedback will be used. When people know their input could lead to better software or improved IT services, they’re more motivated to respond. For example, you might let users know, “We’re gathering feedback to make our app better – your opinion will directly influence the next update.”

Keep the survey as short as possible and ensure it’s easy to take. Make it mobile-friendly and accessible on all devices, since tech users might be just as likely to respond on a phone or tablet. You can also increase engagement by timing reminders — send a polite follow-up email or notification before the survey closes, thanking those who’ve responded and gently nudging those who haven’t. If your audience is external customers, offering a small incentive (like a chance to win a gift card or a discount on your product) can boost participation. Internally, having a manager or team leader personally endorse the survey (for instance, an email from the CTO encouraging the team to share feedback) can underline its importance. Finally, once the survey is over, consider sharing a brief summary of findings or any changes you plan to make. When people see that their feedback leads to real action, they’ll be more likely to participate in future surveys.

Absolutely. Technology survey templates are meant to be a starting point. You can and should tailor them to fit your specific needs. With SuperSurvey (and most online survey platforms), you’re able to edit any question in the template, add new questions, or remove ones that aren’t relevant to your situation. For example, if you’re using a general “IT Support Satisfaction Survey” template but your company doesn’t use phone support, you might remove the question about “satisfaction with phone support” or replace it with something else.

Customization also extends to design and branding. You can typically add your organization’s logo, change color schemes, and adjust the survey’s introduction text to match your tone. The idea is to make the template truly yours – the content should feel relevant to your audience. Fortunately, these edits usually require no coding at all. It’s as simple as typing into text fields and selecting options in the survey editor. By customizing a template, you ensure that you ask only the most pertinent questions and that respondents have a smooth, branded experience that aligns with your organization.

Technology surveys can help you gather both qualitative feedback and quantitative metrics. Some key metrics and KPIs you can derive from these surveys include:

Satisfaction Scores: Metrics like an average satisfaction rating or percentage of positive responses. For instance, you might find that “85% of employees are satisfied with IT support” or an average score of 4.2 out of 5 for product satisfaction.
Net Promoter Score (NPS): If you include the classic “How likely are you to recommend this product/service to others?” question, you can calculate an NPS. This metric is useful for understanding overall loyalty or approval and is common in product feedback surveys.
Issue Resolution Rate: From IT support surveys, you might track the percentage of respondents who felt their issue was resolved, or the percentage who had to contact support more than once for the same issue. This highlights effectiveness of support.
Feature Usage or Adoption: If your survey asks which features are used or valued, you can quantify that (e.g., “60% of users use the mobile app feature daily”). This isn’t a single metric but data you can turn into a statistic to inform development priorities.
Benchmark Scores Over Time: By running the same survey periodically, you can measure trends. For example, an annual tech satisfaction survey might show the score improved from 75% last year to 80% this year after certain improvements were made.

In analyzing survey results, it helps to decide on a few key metrics beforehand that align with your goals. If your goal was to improve response time, focus on the survey questions related to that and track those stats. If your goal was to gauge overall satisfaction, look at the average satisfaction scores or NPS. Combining these metrics with the open-ended feedback (comments and suggestions) gives a well-rounded view of your technology’s performance and areas for growth.

Yes, technology survey templates on SuperSurvey can be used for both customer-facing surveys and internal employee surveys – it all depends on the template and how you customize it. Some templates are naturally geared towards customers; for example, a “Software Customer Satisfaction Survey” is intended to gather feedback from end-users or clients about a software product. Other templates, like an “IT Support Feedback Survey,” are designed for internal use, targeting employees who use an IT service.

The good news is that any template can be adapted to your audience. If you find a customer-oriented template but want to use it internally (or vice versa), you can modify the wording of questions to fit. The core principles of getting feedback are the same: you want honest opinions on the technology in question. Just be mindful of the context when picking questions – employees might be able to answer questions about internal policy or specific tools that customers wouldn’t know, and customers can speak to their experience in ways employees might not. SuperSurvey’s templates are flexible, so you can ensure the questions make sense for whoever is answering, whether they’re customers, employees, students, or any other user group.