Customer Satisfaction Survey Templates
Ready-to-use CSAT, support, delivery, and service-quality surveys you can copy, customize, and trend over time.
Browse ready-to-use satisfaction survey templates you can send right after a touchpoint to capture a satisfaction rating and the main reason behind it. Start with the most popular templates, then pick a template by scenario (post-purchase, support, delivery, hospitality, healthcare, and internal service). Use a simple structure that stays comparable over time: one core metric (CSAT, CES, or NPS), 2-6 driver questions, and one open-text follow-up.
Most Popular Templates
Post-purchase & general customer satisfaction
Use this when you want to measure satisfaction after a purchase or completed interaction--and spot what to fix in the experience. Start with CSAT first, then add 3-6 driver questions (product quality, value for money, delivery/fulfillment, support) and finish with one open-text: "What's the main reason for your rating?" Try the Customer Feedback Survey template as a clean default.
Loyalty, referrals & "how did you hear about us" feedback
Use this when you want to measure loyalty intent and referrals--or attribute how customers found you. Start with NPS first, then add 2-6 driver questions (overall value, fit for needs, trust, support) and finish with one open-text: "What's the main reason for your rating?" For attribution, use a multi-select "Where did you first hear about us?" and tag responses by channel.
Customer support surveys (post-call, post-chat, resolution)
Use this after a support call or chat to see whether customers got a resolution with low effort. Start with CES first, then add 2-6 driver questions (wait time, clarity, agent helpfulness) and finish with one open-text: "What's the main reason for your rating?" Add resolution (Yes/No) plus reason codes to route fixes (policy, knowledge base, handoffs, wait time), and use the First Call Resolution (FCR) survey template when repeat contacts matter.
Service quality & delivery (SERVQUAL, vendors, IT, facilities)
Use this when you want to measure service delivery across teams, sites, or vendors--and compare performance on consistent dimensions. Start with CSAT first, then add 2-6 driver questions (timeliness, communication, reliability) and finish with one open-text: "What's the main reason for your rating?" For internal ops, the Facilities Management survey template is a practical starting point.
Shipping, logistics & delivery experience
Use this when you want to measure delivery satisfaction--and pinpoint where the shipment experience broke down. Start with CSAT first, then add 2-6 driver questions (on-time arrival, package condition, tracking accuracy) and finish with one open-text: "What's the main reason for your rating?" Tag results by carrier, region, and delivery speed so you can compare like-for-like.
Restaurants & hospitality experience
Use this when you want to measure an in-person guest experience--and confirm that the visit matched expectations. Start with CSAT first, then add 2-6 driver questions (cleanliness, staff friendliness, order accuracy) and finish with one open-text: "What's the main reason for your rating?" For hotels and venues, start with the Guest Experience survey template.
Healthcare experience & compliance checks
Use this when you want to measure patient experience--with clear, respectful wording that supports follow-up workflows. Start with CSAT first, then add 2-6 driver questions (access, communication, respect, care coordination) and finish with one open-text: "What's the main reason for your rating?" Keep PHI out of open text, and route privacy needs to your security and privacy process.
Events, workshops & conference feedback
Use this when you want to measure satisfaction right after an event--and improve content and logistics fast. Start with CSAT first, then add 2-6 driver questions (speaker quality, session relevance, venue logistics) and finish with one open-text: "What's the main reason for your rating?" Send within 24 hours while recall stays fresh.
Partner, channel & franchise satisfaction
Use this when you want to measure partner or franchise sentiment--where enablement and policies drive outcomes as much as product quality. Start with CSAT first, then add 2-6 driver questions (training/enablement, communication, margins/policies) and finish with one open-text: "What's the main reason for your rating?" Keep partner surveys separate from end-customer CSAT so your trendline stays interpretable.
Internal service & process satisfaction (procurement, payroll, recruiting, call center teams)
Use this when you want to measure internal service quality--for shared services like procurement, payroll, or recruiting. Start with CSAT first, then add 2-6 driver questions (timeliness, effort, clarity) and finish with one open-text: "What's the main reason for your rating?" Treat employees as internal customers and tag results by request type and channel.
Automotive dealership experience
Use this when you want to measure a dealership visit--from sales to paperwork to service handoff. Start with CSAT first, then add 2-6 driver questions (staff helpfulness, transparency, wait time) and finish with one open-text: "What's the main reason for your rating?" Add a question on expectations vs reality to catch misalignment early.